// PrestaShop under control
Maintenance of PrestaShop stores without risk to sales
Updates, modules, template, catalog, payment, delivery, security and minor changes. I help store owners in France keep PrestaShop up and running and not be afraid of technical changes.
What you most often need help with in PrestaShop
For PrestaShop, the main difficulty is not in the daily work with products, but in accurate updates and compatibility: the theme, modules, PHP version and hosting must work together.
PrestaShop update
Version check, backup, compatibility of modules and themes, accurate update without “click and the store crashes”.
Modules and conflicts
Installation, configuration, updating, searching for conflicts, replacing outdated modules with working analogues.
Template and appearance
Edits of header, footer, product card, category, banners, colors, buttons and mobile version.
Catalog and products
Products, categories, characteristics, combinations, balances, prices, discounts, photographs and basic catalog structure.
Payment, delivery, orders
Checking Stripe, PayPal, banking modules, Colissimo, Mondial Relay, notifications and order statuses.
Security and viruses
Checking for suspicious files, redirects, unknown users, spam and traces of hacking.
// Technical support of the store
PrestaShop requires careful maintenance
In an online store, you cannot update everything blindly: orders, payment, delivery, letters to customers and customer trust depend on the store. Therefore, the state of the website is first checked, then a backup is made, and only after that changes are made.
- Before updating PrestaShop version, PHP, theme, modules and hosting are checked.
- After changes main, categories, product cards, cart, order and letters are checked.
- If there is a risk of breakage First discusses the safe scenario: copy, sandbox, or staged upgrade.
How the work goes
The format depends on the condition of the store. For older PrestaShops, it is especially important not to start with an update until the risks are clear.
Audit
I check PrestaShop version, PHP, theme, modules, errors, speed, security and hosting.
Backup
Before important actions, you need a copy of the files and database so that you can roll back.
Plan
I determine what can be updated immediately, what requires testing, and what is better to replace.
Edits
I perform updates, configure modules, fixes, and edit templates and content.
Check
I check the customer journey: product, cart, order, payment, delivery and notifications.
When to contact before the store breaks down
If PrestaShop has not been updated for a long time, the admin panel has become slow, the hosting is asking you to switch to a new version of PHP, the payment module is unstable, letters to clients are not being delivered, or you are afraid to change the template - this is exactly the case when it is better to do a technical audit first.
// Application
It’s better to start with a PrestaShop audit
Send a link to the store and briefly describe the task: update, bug, template, module, payment, delivery or security. I'll see what's the safest place to start.
// FAQ
FAQ for PrestaShop maintenance
Answers to questions about updates, modules, template, payment, delivery and store security.
Is it possible to safely update an old PrestaShop?
Yes, but first you need to check the PrestaShop version, PHP, theme, modules and hosting. For older stores, it is better to update in stages and only after a backup.
Are you working with PrestaShop 1.6 and 1.7?
Yes. For older versions, it is important to separately evaluate the compatibility of the theme and modules. Sometimes it’s safer not to “update everything,” but to create a migration plan or spot fixes.
What should I do if the store is broken after the update?
First, the reason is determined: module, theme, PHP version, cache, database or hosting. The magazine is then returned to working order and what exactly caused the problem is recorded.
Is it possible to change the PrestaShop template?
Yes, but changing the template affects product cards, categories, cart, modules and the mobile version. Before replacing, you need to check that the new template is compatible with your version of the store.
Do you make minor changes in the shop?
Yes. You can change texts, contacts, banners, menus, blocks on the main page, CMS pages, buttons, colors, links, images, prices and template elements.
Can you help with products and catalogue?
Yes. I can help with products, categories, characteristics, combinations, inventory, photos, discounts and basic catalog structure.
Do you support payment and delivery?
Yes. You can check and configure payment and delivery modules, order statuses, notifications, letters to customers, delivery costs and basic ordering scenarios.
What to do if the store is infected with a virus?
You need to not just delete visible files, but check the source of infection: outdated version, module, access, file system, unknown administrators and hosting rights.
Do I need access to the admin and hosting?
For full operation, you usually need PrestaShop administrator access and access to hosting or FTP/SFTP. For an initial assessment, sometimes a link to a website and a description of the problem is enough.
Is it possible to rent PrestaShop for regular maintenance?
Yes. After the audit, you can agree on a regular format: updates, backups, security, minor edits, control of orders, modules and critical store functions.