Contact
Contact
Location:
France
Support email:
support@zen-webmaster.fr
Phone / WhatsApp:
+33 7 66 64 85 33
// FAQ
FAQ before we start
What to write in your first message, which accesses are needed and how the start works.
How do we start?
Tell me what website you have, what needs to be done and which task is most important right now: maintenance, rental website, content, a technical issue or consultation.
What should I send in the first message?
Send the website link, a short description of the issue or goal, desired timeline and preferred contact method. Access details can be shared later.
Do you need access immediately?
Not always. For the first discussion, a link and task description are enough. For an audit or repair, WordPress access and sometimes hosting access will be needed.
How quickly do you reply?
I try to reply as quickly as possible during working hours. Urgent issues affecting website availability or client enquiries get priority.
Can I start with an audit?
Yes. An audit helps understand what is happening on the website, what risks exist and which support format fits without unnecessary services.
How do we communicate?
The main format is written communication: email or messenger. This keeps tasks, decisions and agreements recorded.
Can I contact you for an urgent issue?
Yes, describe the issue and send the website link. If the problem is critical, I first assess whether fast recovery is possible.
How does payment work?
Payment depends on the format: one-off task, monthly maintenance or website rental. Terms are fixed before work begins.
Do you work only in France?
The main focus is websites for businesses in France, but WordPress technical support is also possible for projects aimed at other audiences.
Which languages can we use?
Spoken communication is possible in Ukrainian, Russian and English. In writing, French, Spanish, Italian and Portuguese can also be handled. For technical tasks, written communication is better because tasks and agreements stay recorded.