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Last update: 14 October 2026.

This policy explains how Zen Webmaster collects and uses personal data submitted through zen-webmaster.fr, especially through contact forms.

The French version is the reference version of this legal text.

1. Data controller

The data controller is Maksym Ohorodnikov, individual entrepreneur, SIREN 934 557 190, located at 72 rue de la Farandole, 13800 Istres, France. Contact: support@zen-webmaster.fr.

2. Data collected

The data collected depends on the form used. It may include name, email address, phone number, website URL, project name, business sector, city or region, technical information about the website, maintenance needs, pricing request, message content and any information voluntarily submitted by the user.

The website may also process technical navigation data: IP address, browser, operating system, language, visited URL, date and time of the request, cookie consent choices and information required for anti-spam protection.

3. Purposes and legal bases

  • Replying to requests: pre-contractual measures or consent when you submit a form.
  • Preparing a quote or proposal: pre-contractual measures.
  • Client support and follow-up: contract performance or legitimate interest.
  • Securing the website and limiting spam: legitimate interest, including through Google reCAPTCHA v3.
  • Measuring audience: user consent for Google Analytics 4 through the Complianz banner.
  • Remembering cookie and language preferences: technical operation of the website and respect of user choices.
  • Complying with accounting and tax obligations: legal obligation when commercial documents or invoices are issued.

4. Recipients

The data is intended for Zen Webmaster. It may be processed by technical providers required for the website and email to work: hosting, WordPress, Contact Form 7, Complianz, Polylang, email service, security or backup tools.

Requests sent through the website forms are also passed to Zen Webmaster’s customer management system (CRM), which runs on its own server in France.

Google may also process certain technical data through Google reCAPTCHA v3 and Google Analytics 4 when you accept statistics cookies. These processing operations are governed by Google’s own terms and privacy policies.

Data is not sold or rented to third parties.

5. Retention periods

  • Contact or quote requests: up to 3 years after the last exchange.
  • Data related to a project, contract or support: during the client relationship, then limited archiving for evidence and administration.
  • Accounting documents and invoices: according to the legal retention periods applicable to businesses.
  • Cookie consent choices: duration defined by Complianz and resettable from the browser.
  • Audience measurement data: according to Google Analytics 4 retention settings.

6. Your rights

You may request access, rectification, erasure, restriction of processing, objection to processing or data portability when these rights apply. To exercise your rights, write to support@zen-webmaster.fr.

If you believe that your rights are not respected, you may lodge a complaint with the CNIL: cnil.fr/fr/plaintes.

7. Security

Zen Webmaster applies reasonable measures to protect data: restricted access, passwords, backups, updates and security tools adapted to the website. No system can guarantee absolute security.

8. Cookies, reCAPTCHA and analytics

Information about cookies, Google Analytics 4, Google reCAPTCHA v3 and external services is detailed in the cookie policy.

9. Project brief

The project brief is an optional questionnaire that helps me understand your needs before I reply.

Data concerned. Your answers to the questions (activity, project, current website, wishes), your contact details (name, email, phone), the files you attach, the language of the questionnaire, your choice about being contacted again, creation and modification dates, and an irreversible fingerprint of your IP address used only to prevent abuse.

Automatic saving. Each answer is saved as soon as you move on to the next question, even if you do not send the questionnaire. This lets you come back and continue where you left off. A random draft identifier is kept in your browser’s local storage: it is strictly necessary for the questionnaire to work and is not used for tracking.

Files. You can attach files to the brief: a logo, photos, documents. They are stored on the same server in the European Union, outside the public part of the website: they cannot be opened via a link, and only I have access to them. Each file is checked by its content when uploaded. Files are deleted together with the brief: with the “Delete my answers” button, at your request by email, or automatically after 1 year.

Purposes and legal bases.

  • Preparing a reply, a quote or a proposal: pre-contractual measures taken at your request.
  • Keeping an unfinished questionnaire so that you can continue it: pre-contractual measures and legitimate interest.
  • Contacting you about an unfinished questionnaire: only if you ticked the box provided for this (consent, which you can withdraw at any time).

Recipients. Answers are stored on the server that hosts the website, located in the European Union. A notification with the content of the brief is sent to me by email. The request, with your contact details and the content of the brief, is also passed to my customer management system (CRM), which runs on my own server in France. The data is not sold or rented.

Retention period. 1 year after the last change, then automatic deletion. If the brief leads to a project, the data is kept as described in section 5 for project data.

Deleting your answers. You can delete all your answers at any time with the “Delete my answers” button at the bottom of the questionnaire, or by writing to support@zen-webmaster.fr. Your other rights are described in section 6.