// Enquiries must reach
Setting up forms and website email without losing enquiries
Checking and setting up application forms, SMTP, notifications, SPF, DKIM, DMARC, anti-spam and email delivery so that enquiries from the website actually reach the client.
Forms
Fields, mandatory, notifications, recipients and sending script.
SMTP
Setting up sending letters through the correct email server.
DNS
SPF, DKIM, DMARC and basic domain verification.
Antispam
Protecting the form from debris without losing normal enquiries.
// Common hidden problem
The form may show “sent”, but the application still does not arrive
The problem may be in the form, SMTP, hosting, DNS, antispam, sender address, emailbox or domain settings. Therefore, the entire chain is checked.
Fields and form logic
Fields, mandatory requirements, error messages, consent checkboxes and a clear sending script.
Notices
To whom the application is sent, what data is in the letter, the subject of the letter, a copy to the client and the administrator.
SMTP
Setting up sending via email server instead of unstable hosting sending.
SPF/DKIM/DMARC
Email DNS records that help emails not be classified as spam.
Antispam
reCAPTCHA, honeypot, restrictions, filters and the balance between security and convenience.
Testing
Checking sending, receiving, spam, mobile version and messages to the user.
// Enquiries as a business process
A form on a website is not just a field and a button
If the application is not received, the business may not even know that it has lost a client. Therefore, it is important to check the entire path: form, server, email, DNS, antispam and recipient's emailbox.
// How the work goes
Form customization must end with a test application
The work cannot be considered ready until the letter has arrived and the data is readable normally.
Check
Form, fields, recipients, messages and current submission.
SMTP, domain, box, hosting restrictions and DNS.
Protection
Antispam without reducing conversion.
Test
Sending enquiries from different devices and checking delivery.
Fixation
Clear settings and recommendations for monitoring enquiries.
// When needed
When the form needs to be checked
- Enquiries do not arrive
- Emails go to spam
- The form says “sending error”
- Lots of spam
- Consent must be added
- The website has moved to a new hosting
- Domain or email has changed
- Letters arrive without data
- Mobile form does not work
- Clients say they can't submit a request
// Application
You can start with a test application
Send a link to the page with the form and indicate where the letters should be sent. I'll check the dispatch chain.
// FAQ
Frequently asked questions: Setting up forms and website email
Why does the form say “sent”, but the letter does not arrive?
The letter may be blocked by hosting, email server, spam filter or incorrect sender address. The entire chain needs to be checked.
What is SMTP?
SMTP is sending letters through a normal email server. It is usually more reliable than standard website submission.
Why do we need SPF, DKIM and DMARC?
These DNS records help email services understand that the email was actually sent from your domain.
Is it possible to reduce form spam?
Yes, you can configure reCAPTCHA, honeypot, filters and restrictions, while maintaining the convenience for real customers.
Can I customize a copy of the letter to the client?
Yes, the form can send a notification to the website owner and a confirmation to the client.
Are you working with Contact Form 7?
Yes, you can configure fields, notifications, checkboxes, SMTP, antispam and form styles.
What is needed for setup?
You need access to the website admin, sometimes to the domain DNS, emailbox and hosting.
Can I check the forms after moving the website?
Yes, this is a required part of the post-transfer review.
What if email is on another service?
This is fine. It is necessary to take into account DNS, SMTP and the requirements of a specific email service.
Can I take forms for regular inspection?
Yes, forms and email may be part of regular website maintenance.